Time Tracking
You can view existing time entries, add a new entry or start tracking time spent on a ticket when in the ticket details page.
From the Tickets page, open the relevant ticket to view the ticket details page.
Start tracking your time:
- Tap on the tracker icon in the header bar
- The tracking page is displayed. Tap
to start tracking your time.
- When you are finished, tap
to stop the tracker and tap
to save the entry.
- The Add time page is displayed.
- Add details as necessary and tap on SAVE in the header bar.
screenshot
To view time tracking history (including date, time, hours tracked and billable cost):
- Tap to display the menu in the header bar and select Time tracking:
- All time entries added to the ticket are listed. Tap on an entry to view details.
- Tap to display the menu in the header bar and select Time tracking:
- Tap on the add icon
.
- Enter an appropriate summary for this time entry in the Summary field e.g. Installed server.
- Select the rate to apply from those available in the Rate applied dropdown.
- In the On behalf of field select the Staff Agent who spent the time on the ticket.
- Add a Start and End date and time.
- If you want to bill the customer for this time entry select the Billable option.
- Tap on SAVE to add the entry to the ticket.
Any existing time entries are listed showing total billable cost of all time entries for the ticket:
The Add time page is displayed with default values: